English For Hotel Professionals
Our English for Hotel Professionals course is designed to help most positions in your hotel such as the hotel management, the reception, concierges, housekeeping, restaurant staff, tour guides, and most other hotel staff positions. The main objective is speaking confidently and professionally with foreign tourists. Staff will practice role-plays about booking a room, solving complaints, giving advice about the local area, using the telephone, handling money, and sharing cultural experiences.
Courses and Lessons
Our course will focus primarily on communicating with foreign tourists and travellers.
- You will build up vocabulary, phrases, and put them into practice through role plays.
- You’ll be able to answer questions about the local area, transportation, accommodation and restaurants.
Goals
Our goal is to help your staff gain confidence in answering common and challenging questions from your valued guests.
- Staff will be able resolve complaints through effective listening, checking for understanding, and coming up with solutions that match hotel policies.
- Hotel staff will be able to communicate effectively during the check in and out process ensuring a pleasant experience for your valued guests.
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